A softener removes hardness by exchanging minerals on resin beads. If the water also carries iron, the iron can coat those beads over time. Once the resin is fouled, the unit may keep regenerating on schedule and still pass water that is only partly softened, or water that carries iron back into the house. The first signs usually show up in fixtures and laundry, not in a gauge.
The early signs to watch for
Look for faint yellow or rusty staining that returns on white laundry, sinks, toilet bowls, or the bottom of a tub after you have cleaned them. Notice whether soap lathers less than it used to, or whether you see scale returning on shower glass and faucets soon after cleaning. Pay attention to a metallic or slightly off taste in cold water. Any one of these can have other causes, so look for two or more that appear together.
Open the brine tank and look at the salt and the water in the bottom. A reddish or dark sludge, or salt that clumps in a way it did not before, can point to iron buildup, though it is not proof on its own.
Simple checks you can make yourself
Test the hardness of the water at a cold tap, then test it at a tap that runs after the softener, using a basic test kit or strips. If the softened water still reads hard, the unit is not working as intended. Compare readings over a few weeks rather than relying on one number. Keep a note of the date you cleaned the brine tank and the date you noticed the change, since a timeline makes the pattern clearer to a technician.
What to ask a provider
Ask whether your water has been tested for iron, and whether the test was done on the raw supply or after any treatment. Ask whether the softener is paired with iron pre-treatment, and what that pre-treatment does to resin life. Ask what a fouled resin bed looks like in their service report, and whether cleaning or replacement is the recommended path. A good provider will explain the difference in plain terms and will not promise that the resin will last forever.
If the signs are there, do not keep adding salt and assuming the unit will recover on its own. Get the water retested and get a technician to inspect the resin before the staining damages your fixtures or laundry.